Category: AI News

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Scaling customer experiences with data and AI

customer service use cases

Barış Uca is the Vice President of Sales for Etiya and responsible for all aspects of Business Development and Sales in Turkey. He leads the sales organization with a focus on profitable growth, market share, and visibility in all industries in Turkey and serves Etiya’s wide range of product and service portfolio. While much of the focus for traditional forms of AI and machine learning sits within network and network operations most of the excitement about generative AI is in its transformative potential in customer and market-facing functions. Moreover, HORISEN can provide the technology to orchestrate journeys across various channels and maintain customer context.

customer service use cases

Mastercard is supercharging its fraud detection capabilities by deploying generative AI, which considerably quickens the discovery of compromised payment cards. This advancement enables the [...]

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